Master Terms of Service &
Privacy Policies Matrix.

Executive Summaries

1. Scope & Acceptance of Agreement

These Master Terms of Service (the “Terms”) govern the access to and use of all ecosystems owned and operated by Pravision, including the Pravision.ai application, the BOS Console SaaS Platform, the “Speed-to-Lead” / “Deep Lead Discovery” pipeline, and the client portal (collectively, the “Platforms”), as well as the purchase of any custom physical goods under the RPLook by Pravision brand (the “Products”).

By accessing the Platforms, creating an account, or ordering a custom product, you (“Customer”, “User”) agree to these Terms. If entering this agreement on behalf of a company, you represent that you have the legal authority to bind that entity.

2. Account Registration & Platform Access

Account Registration: To utilize our services or access project status pipelines on the Pravision.ai application, you must register for an account. You agree to provide accurate, up-to-date data and keep your login credentials strictly confidential. You are solely responsible for all actions taken under your account credentials.

Grant of License: Pravision grants you a non-exclusive, non-transferable, revocable license to access our BOS Console SaaS Platform and portal workspaces solely to build, track, deploy, and manage your authorized applications and orders.

Authorized Seats: Platform access is restricted to the specific number of seats or “Authorized Users” outlined in your chosen Subscription Plan.

Client Data Accuracy: For all domain registration and management services, the Client must provide completely valid, accurate, and active contact information required to maintain ICANN-mandated WHOIS database records.

3. BOS Console SaaS Platform & Digital Brand Identity Services

Core Infrastructure: Pravision provides foundational business service APIs, automated CI/CD deployment pipelines, WordPress form webhook endpoints, and the “Speed-to-Lead” orchestration engine through the BOS Console SaaS Platform. These tools are provided on an “as-is” basis to accelerate your development workflow.

Domain & Infrastructure Management: Pravision offers specialized digital brand identity services, including professional procurement, domain name registry operations, Domain Name System (DNS) oversight, and Standard SSL certificate encryption provisioning (HTTPS).

Service Exclusions: Unless explicitly written into an independent statement of work, standard platform development services do not include website hosting architecture setup, routine website content updates, ongoing search engine optimization (SEO), or the manual debugging of pre-existing, third-party code errors.

Cloud Architecture Boundaries: While the BOS Console SaaS Platform automates configuration loops, your final compiled application and domain files remain within your privately configured cloud environments. Pravision is not liable for structural database loss originating inside your private network partitions.

4. RPLook by Pravision & Managed Domain Configurations

Product Scope: Through our custom apparel and promotional merchandise line, RPLook by Pravision, we offer personalized items tailored to your specifications (including t-shirts, mugs, gifts, banners, screen printing, and dresses).

Domain & Asset Ownership boundaries: Provided all custom project invoices, subscription layers, and accounting balances are paid in full, the Client retains uncompromised ownership of all unique visual assets and requested domain names. Upon formal cancellation or contract termination, Pravision will cleanly supply the necessary EPP/Transfer authentication codes to move the domain to your alternative registry handler.

Physical Product Refund Policy: Refunds may be claimed for RPLook by Pravision custom apparel or merchandise items only before manufacturing or graphic design processing has officially started on our end.

Manufacturing Flaws & Free Replacements: In the event of a physical processing error, Pravision offers a free replacement or a full refund, provided you notify our support team via email at support@pravision.com within two (2) calendar days of delivery with clear video proof. For issues affecting multiple items using the same design footprint, we require a single photo or video showcasing all affected pieces simultaneously in one frame.

5. Intellectual Property Rights

Pravision Proprietary Systems: Pravision retains all exclusive rights, title, and interest in the BOS Console SaaS Platform, the core information architecture tools, starter template codes, proprietary APIs, digital configurations, and brand trademarks.

Customer Unique Property: You retain full, uncompromised ownership of the unique custom source code, application logic, and visual assets you independently construct using our system resources.

Feedback License: Any product ideas, workflow tips, or console enhancements submitted to Pravision may be deployed by us immediately into public updates without any financial compensation or royalty requirements owed to the user.

6. Fees, Payments, and Billing Policies

Pricing Structure: Fees for utilizing the Pravision.ai application, the BOS Console SaaS Platform, or ordering custom merchandise under the RPLook by Pravision brand are based on the specific service arrangement selected. Pravision offers One-Time Fees, Project-Based Pricing, and recurring Monthly or Annual Service Contracts/Subscriptions.

Checkbox Authorization for Recurring Billing / Subscriptions: For any ongoing services, domain management, or support agreements structured on a Monthly or Annual cycle, billing operates on an automated schedule. A recurring billing cycle and a subscription mean the exact same thing. By checking the mandatory authorization box on the payment page and completing your checkout, you explicitly sign, agree to, and authorize Pravision to automatically charge your saved payment method on file at the start of each billing period (monthly or annually) for your active subscription/recurring billing plan. These automated charges will continue until the service contract or subscription is formally canceled or expires according to your project agreement.

Domain & Third-Party Fee Allocations: Standard domain registration and management agreements cover administrative labor. Premium domain assets or high-cost country-code top-level domains (e.g., .ai, .inc) may require automatic price adjustments reflecting external registry values, provided to you with prior written notification. All processed registrar and renewal transactions are paid instantly to third-party networks and are strictly non-refundable.

Payment Details & Gateway Costs: Online invoice payments processed via digital checkout channels incur a standard payment network transaction handling fee of 4% + 30¢. Overdue balances remaining unpaid past their baseline grace intervals shall bear a late evaluation fee of 1% per month.

Payment Delinquency & Suspension: Pravision reserves the uncompromised right to temporarily freeze access to your Pravision.ai application workspace, halt ongoing physical manufacturing for RPLook by Pravision items, and pause your active automated data pipelines if any agreed service invoice, subscription fee, or automated recurring payment becomes more than seven (7) calendar days past due.

7. Master Privacy, Data Security, and Personal Information Architecture

All workspace data, incoming WordPress webhooks, and communication payloads passing through the Pravision infrastructure are heavily protected using industry-recognized security configurations, active both in transit (TLS 1.2+) and at rest (AES-256).

We do not sell your Personal Information with other companies.

What Is Personal Information? As part of providing products and services to you, we may collect information, including personal information, about you and your business when you use our services. “Personal Information” is data that can be used to identify a person individually. That’s what this policy is about – our collection, protection, use, retention, disclosure and other processing of Personal Information and your rights relating to these activities.

Categories of Personal Information Collected: The information we may collect includes, but is not limited to:

• Contact Information: Name, phone number, physical address, and email address.
• Government & Identity Markers: Social Security Number (SSN), Employer Identification Number (EIN), or Driver’s License Number where explicitly required for merchant setup or domain verification loops.
• Date of Birth & Demographic Records: Standard identity parameters.
• Financial Information: System records regarding income, revenue, business assets, credits, deductions, expenses, and banking routing information.
• Payment Data: Checking, debit, and credit card account tracking tokens, past payment history logs, and statement balances.
• Health & Insurance Information: General health insurance status constraints or financial files related exclusively to processing payments for medical or healthcare client services.
• Geo-Location Data: Location logging used for operational automation arrays, mileage diagnostics, and local hyper-presence route planning.
• Application, Engine & Ticker Performance Telemetry: Technical logs and API request history required to maintain the security framework.
• Device Fingerprinting Information: Internet Protocol (IP) address variables, network data state, unique hardware ID signatures, software version arrays, and current mobile phone environment metrics.
• Authentication Infrastructure: Secure credentials, Single Sign-On (SSO) context arrays, and permissions matrices.
• Professional & Educational Context: Professional alignments or employment data submitted via application endpoints.

How We Leverage Collected Architecture: Information retrieves context from your organization’s Service or Asset Management (SAM) database, including Configuration Items (CIs) regarding infrastructure, software assets, Deployment Context defining environments (e.g., Dev vs. Prod), and resource ownership to keep the Console operating fluidly.

Third-Party Sharing Boundaries: Pravision does not sell or rent data. Information is only shared with authorized infrastructure providers used to host the environment or your company’s internal system administrators.

Google API Services User Data Policy Compliance: Our application strictly complies with the Google API Services User Data Policy, ensuring that Google user data is protected, isolated, and handled with the highest standards of safety:

• Access & Use: We access Google Search Console, Ads, Business Profile, and Calendar solely to build and populate your central performance dashboard. All retrieved data is encrypted at rest using AES-256 and in transit using TLS 1.3.
• No Data Sharing & No Advertising: We do not disclose your Google account details to third parties, we do not use your information to serve ads, and we never sell this data to any external broker.
• Limited Use Compliance: Pravision’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
• No Model Training: We strictly prohibit using, transferring, or selling Google user data—including raw, aggregated, or derived data—to create, train, or improve foundational, generalized, or third-party machine learning and artificial intelligence models.
• Secure AI Integration & Data Isolation: Any integrations with secure third-party AI service providers (such as Amazon Bedrock and Google Gemini) are structurally isolated. Data transmitted via these secure APIs operates under enterprise-grade zero-data retention agreements, ensuring your Google Workspace user data is processed in real-time within private networks and never ingested or used for model training.

8. Mobile SMS Messaging & Opt-In Carrier Compliance

If you interface with our Speed-to-Lead Automation Pipeline or link communication tools (such as your Quo/OpenPhone API integration) inside the Pravision.ai application, you are strictly bound by global carrier networks, TCPA mandates, and A2P 10DLC rules:

Direct First-Party Consent Only: Outbound automated messaging may only be triggered to consumers who have explicitly typed their contact info into your direct web forms to request quotes or updates. Deploying our pipeline automation to text numbers obtained from third-party data scraping, cold list purchases, or external lead brokers is completely forbidden.

Explicit Opt-In Disclosures: By accessing the Speed-to-Lead framework, you warrant that any end-user routing into the platform has explicitly consented to receive automated mobile text interactions and phone calls. Recipients must be clearly notified that communications may be generated via automated dialing infrastructure or drafted with artificial intelligence assistants (such as our Amazon Bedrock and Google Gemini integrations).

Compliance Liability Shielding: The business entity or customer utilizing the Pravision application assumes 100% full, uncompromised legal responsibility and financial liability for ensuring proper opt-in collection rules have been completed before data package payloads hit our processing routes. Pravision handles text data transmission as a neutral technical router and is completely indemnified against any legal violations arising from a user’s failure to gather direct end-user consent.

Zero Mobile Data Sharing: Phone numbers, SMS text message opt-in data, and consent history logs are kept completely confidential. This info will never be sold, rented, leased, or shared with third parties, marketing affiliates, or data brokers under any circumstances.

Opt-Out & Customer Help Actions: All text interactions must respect immediate consumer preferences. If a lead text replies with STOP, UNSUBSCRIBE, or CANCEL, our pipeline triggers will permanently stop messaging them. Users can text HELP to receive standard customer support instructions. Standard message and data rates may apply.

9. Ticket Support & Resolution Policies

Technical Support: Routine support and system troubleshooting are managed via our central support ticketing framework inside the Pravision.ai application.

Inactivity Closure Rules: To maintain clean system queues, support cases will be marked as resolved and closed if a customer fails to reply to our technician’s follow-up inquiries within seven (7) calendar days.

10. Limitation of Liability, Disclaimers & Indemnification

Service Availability: While we aim for 99.9% application accessibility, Pravision provides all platforms and automated insights on an “as-is” basis without guaranteeing continuous, error-free platform uptime.

Webhook & Network Limitations: Because the execution of the Speed-to-Lead pipeline relies entirely on external networks (such as a customer’s private WordPress plugin reliably packaging and transmitting webhook strings to our systems), Pravision is not legally or financially liable for dropped leads, execution delays, or processing errors caused by third-party infrastructure failures, hosting company downtime, or misconfigured API endpoints.

Domain Loss Disclaimer: Pravision is not legally responsible for database domain name suspension, sudden DNS routing loss, or registrar “redemption fees” if the Client fails to clear their recurring renewal invoice at least fifteen (15) calendar days prior to the official registry expiration date.

Mandatory Customer Indemnification & Legal Cost Duty: Pravision is completely detached from, and holds zero responsibility or liability for, any claims, demands, regulatory fines, or lawsuits arising from your usage of our software ecosystem. If a legal claim or lawsuit is brought against Pravision, LLC—whether initiated directly by you, your business entities, your end-users, your downstream leads, or your own customers—you assume absolute, full financial responsibility to defend Pravision. You explicitly agree to fully indemnify, defend, and hold Pravision, LLC entirely harmless against any legal actions and accept sole liability to pay 100% of all accumulating litigation costs. These billable obligations include, but are not limited to, all court expenses, filing fees, statutory judgments, settlement awards, and all outside attorney/lawyer fees incurred by Pravision in defending the action.

Liability Cap: TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, THE TOTAL COLLECTIVE LIABILITY OF PRAVISION FOR ANY DISPUTES ARISING UNDER THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE EXACT FEE AMOUNT YOU PAID TO US WITHIN THE THREE (3) MONTH TIMELINE LEADING UP TO THE INITIATION OF THE CLAIM.

11. Mandatory Arbitration & Class Action Waiver

Binding Dispute Resolution: All disagreements arising from your use of Pravision platforms, code frameworks, domain management networks, or RPLook by Pravision products shall be settled through final, binding arbitration managed by the American Arbitration Association (AAA) within the boundaries of the State of California.

Class Action Waiver: You agree to resolve all legal matters with Pravision strictly on an individual basis, explicitly waiving any rights to participate in class-action lawsuits or broad corporate representative proceedings.

12. Termination & Account Purging

Pravision reserves the unilateral right to terminate access to our Platforms immediately if you violate platform intellectual safety rules, engage in illegal scraping actions, or leave balances unpaid past our grace periods. For recurring service agreements or subscriptions, termination requests must be submitted at least one (1) month prior to the scheduled renewal cycle date. Following a 30-day structural retention hold, all account architecture and data fields will be permanently deleted from our servers.

13. Governing Law & Contact Information

These Terms are governed strictly under the laws of the State of California, without applying any traditional conflict of law mechanics. For all regulatory questions or technical concerns, reach out to our primary business channels:

14. California Consumer Privacy Act (CCPA) Disclosures

California law requires us to disclose the following additional information related to our privacy practices. If you are a California resident, the following privacy disclosures apply to you in addition to the rest of the privacy notice.

Categories of Personal Information Collected and Disclosed: California law requires organizations to disclose whether certain categories of personal information are collected, disclosed for an organization’s “business purpose”, or “sold” and/or “shared” for purposes of cross-context behavioral advertising (as those terms are defined under California law).

We may collect, share, and disclose personal information that is subject to the Gramm-Leach-Bliley Act and other federal laws. Such information is not subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively “California Privacy Law”), and while not required, may be included in the table below. In addition, we may have collected, shared, and disclosed personal information in various contexts that may be subject to California Privacy Law, which is reflected in the table below. Please note that the following table is comprehensive, and we collect different information about people based on their relationships and interactions with us.

15. Third-Party Products, Services & External Frameworks

This privacy policy does not apply to products or services offered by third parties on or through our Site or services or products or services offered by, third-party websites, each of which have their own terms and conditions and privacy policies.

You should carefully read each third party’s privacy policies and any terms and conditions applicable to the product or service you request. When you request products or services from such third parties, you give us permission to provide them with information about you necessary to fulfill or process your request.