Pravision Connector API Key Not Working

The Pravision Connector uses a unique API key to establish a connection between your WordPress website and the Pravision Console.

If your API key is missing, incorrect, or not configured properly, Pravision may be unable to communicate with your website.

This guide explains common API key issues and how to resolve them.

Common Symptoms

You may experience one or more of the following:

• The Pravision Connector does not recognize the API key.

• The WordPress connection test fails.

• The website appears in Pravision but cannot communicate with the Console.

• The API key was entered but the connection is still not working.

• You cannot locate the API key for your website.

1. Incorrect API Key

Problem: The API key entered in WordPress does not match the key generated for your website connection.

How to Fix

1. Sign in to the Pravision Console.

2. Navigate to Admin → Integrations → WordPress.

3. Locate your WordPress website connection.

4. Access and copy the API key, if available.

5. Sign in to your WordPress administrator dashboard.

6. Click Pravision in the left sidebar.

7. Replace the incorrect API key with the correct one.

8. Save your settings.

Return to the Pravision Console and test the connection.

2. API Key Was Not Saved in WordPress

Problem: You entered the API key, but the connection still fails.

How to Fix

1. Open the Pravision plugin page in WordPress.

2. Verify that the API key configuration has been saved.

3. If the key is missing, enter it again.

4. Save the settings.

5. Return to Pravision and run the connection test.

3. API Key Belongs to Another Website

Problem: You manage multiple WordPress websites and accidentally used the wrong connection’s API key.

How to Fix

Each WordPress website should use the API key generated for its own Pravision connection.

1. Open WordPress Integrations.

2. Locate the correct website using its Site Name and Site URL.

3. Copy the corresponding API key, if available.

4. Configure that key in the correct WordPress website.

5. Save and test the connection.

Avoid using the same connection credentials across different websites.

4. Cannot Find the API Key

Problem: You created a connection but cannot locate its API key.

How to Fix

1. Sign in to Pravision using an administrator account.

2. Open Admin → Integrations → WordPress.

3. Locate the website connection.

4. Check whether the API key is available to copy.

If the key is no longer displayed, contact Pravision Support for guidance on obtaining a replacement.

For security reasons, some systems may display API keys only when they are first generated.

5. API Key May Be Compromised

Problem: You believe your API key has been exposed or accessed by someone who should not have it.

What to Do

Contact Pravision Support immediately to request assistance with replacing or revoking the affected credential.

Do not publish the key, include it in support screenshots, or share it through email.

After obtaining a replacement key, update the WordPress plugin configuration and test the connection.

Verify That the API Key Works

Once the API key is correctly configured:

1. Open Pravision WordPress Sites.

2. Select your website.

3. Click Test.

4. Confirm that the connection succeeds.

5. Click Fetch Data to retrieve your website information.

If the test succeeds, the connection is working.

If it fails, the issue may be related to website availability, SSL configuration, or firewall restrictions rather than the API key.

Still Need Help?

If your API key continues to cause connection issues, contact Pravision Support.

Email: support@pravision.com

Please include:

• Your WordPress website URL.

• A description of the problem.

• Any error message displayed.

• Your Pravision Connector version.

Never send your API key or passwords to support.

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